# Support



Need help with your Paytrie integration? We're here to assist.

## Contact us

<Cards>
  <Card title="Email Support" href="mailto:support@paytrie.com" icon="mail">
    Reach our support team at [support@paytrie.com](mailto:support@paytrie.com)
  </Card>
</Cards>

## Common issues

<Accordions>
  <Accordion title="How do I get an API key?">
    Register for a Paytrie account at
    [app.paytrie.com/SignupEmail](https://app.paytrie.com/SignupEmail), then
    contact [support@paytrie.com](mailto:support@paytrie.com) to request
    developer API access.
  </Accordion>

  <Accordion title="Why is my user verification pending?">
    Users must complete the KYC verification process through our identity
    verification partner. The verification link is provided in the registration
    response. If verification is taking longer than expected, contact support.
  </Accordion>

  <Accordion title="What do I do if a transaction is stuck?">
    Check the transaction status using the [Get
    Transaction](/docs/transactions#get-transaction-details) endpoint. If
    the status hasn't updated after the expected timeframe, contact support with
    your transaction ID.
  </Accordion>

  <Accordion title="How do I set up webhooks?">
    Use the [Webhooks API](/docs/webhooks#update-webhook-configuration) to configure your webhook URLs directly. See our [Webhooks documentation](/docs/webhooks) for payload formats and best practices.
  </Accordion>
</Accordions>

## Response times

| Channel | Typical Response |
| ------- | ---------------- |
| Email   | Within 24 hours  |

## Before contacting support

To help us resolve your issue faster, please include:

* Your registered email address
* Transaction IDs (if applicable)
* Error messages or response codes
* Steps to reproduce the issue